Iridium Sat Phone Please Try Again Alater

Iridium Support

JUNE nineteen, 2017

Beam has announced that some Iridium 9555/9575 (Farthermost) handsets when upgraded to the latest firmware version (HT17001/HL17001) and docked in compatible Beam docking stations may display the error message "USB Cablevision DISCONNECTED/USB Cablevision CONNECTED" preventing normal operation. Other problems such as the handset rebooting or switching off while docked may as well occur.

If you take already upgraded your firmware, are using Axle Docking Stations and take received the error code above, please revert your firmware to the previous version.

If you lot have not upgraded your firmware and are using a Axle Docking Station, upgrading to the latest firmware is Not recommended until a fix for the error is received from the manufacturer.

If yous have any questions, contact united states for more data!

Questions & Answers

When I plough on my Iridium telephone, I am prompted to enter a Pin-code. What is information technology?

It means your SIM-card is protected by a PIN-lawmaking. The default PIN-code is 1111. To protect your phone and business relationship from unauthorized use we suggest you lot set (and memorize) a new PIN-lawmaking for your SIM-carte du jour (see folio 133 of the user guide).

How to transport a FREE text message to an Iridium phone?
1 can send a Gratis text message to an Iridium telephone past visiting the Iridium Send SMS page.

How to test my Iridium phone and service for FREE?
By dialing 00-1-480-752-5105 from their satellite phone, Iridium subscribers can verify that their phone is working properly and familiarize themselves with the phone'due south operation - all gratuitous of charge. Callers volition hear a recorded message confirming that their telephone call was completed and offering quick tips on proper handset usage. This automated service allows subscribers to exam their phones whenever and wherever they like.

How to transport a free text bulletin to Iridium phones via e-mail?
Create a new email message addressed to 8816XXXXXXXX@msg.iridium.com, enter your message in the body of the email and ship your electronic mail. Whatsoever text placed within the subject line will not transmit.

How to send a text message from Iridium to any e-mail address.

• Create a new text message.
• In the trunk of the message, enter the destination email address.
• Later the email accost, enter a blank space (|_|).
• Enter the bulletin you would like to send.
• Continue with sending the message. When asked for the recipient, enter +*2, or 00*two, or *2.
• Complete sending the message.

What is Two-Stage Calling To Iridium Phone?
Ii-Phase Calling allows to phone call an Iridium telephone via a United states of america-based telephone number without incurring high charges of calling to satellite phones. The cost of the call is charged to the Iridium subscriber.

• Punch from your land line or prison cell phone, y'all should hear the post-obit message: "Welcome to the Iridium Satellite Global Network". 1-480-768-2500
• Enter the Iridium 12 digit satellite phone number (8816XXXXXXXX) y'all would like to achieve.

How to setup the SMS Service Center Number?
Iridium subscribers must enter the SMS service center number prior to sending the first SMS bulletin.

• Press the 'Envelope' key on your Iridium phone (9505A).
• Scroll to 'Message Settings'. Press OK.
• Roll to 'Service Center'. Printing OK.
• Enter 00881662900005 or +881662900005. Printing OK.

Service Center on Iridium 9555/9575 Handsets

1. Printing the Menu Central on the handset.
2. Use the Scroll Key to select the "Messages" option. Printing Select.
3. Utilise the Coil Primal to select the 'Settings' option. Press Select.
4. Use the Scroll Key to select the 'Service Middle' pick. Press Select.
5. Enter00881662900005 or+881662900005. Printing OK.

This must only be done once, after which the Service Eye number is stored in the phone.

How exercise I bank check voicemail?

i. Press 'Menu' key.
2. Select "Voicemail."
iii. Select "Call Voicemail."
iv. The phone will phone call voicemail.
five. The voicemail system will ask you to enter the satellite telephone number; type in the complete number starting with 8816.
vi. The voicemail greeting will existence playing.
5. Interrupt the voicemail greeting with '"*"
6. Yous will so exist prompted to enter the PIN code. The default PIN lawmaking is the last 7 digits of the satellite number.
7. You will now take admission to the VM inbox. Follow the arrangement prompts equally yous mind to your voicemail messages.

If a trouble occurs try the following:

Reprogram the voicemail retrieval number

ane. Press "Carte du jour" key.
2. Scroll to "Voicemail" and press "Select."
3. Scroll to "Voicemail Settings" and press "Select."
4. Scroll to "Voicemail Number" and press "OK."
5. Select "Number."
6. Type in +881662990000 and press "Save."
7. Printing "Back" until home screen is reached.
8. Become through 'Solution ii' again.

Iridium ix-i-1 service: How does this piece of work?
Whatsoever Iridium subscriber using Iridium vocalism service Within the 50 United States, District of Columbia, Puerto Rico and the U.South. Virgin Islands volition have access to the emergency 9-1-1 call system. Outside the United States and its territories, a 9-1-1 phone call volition Not transfer to the emergency telephone call centre. Your call will terminate to a switch message instructing you to hang-upwardly and dial the emergency provider or your service provider directly. For more details please view the Emergency 9-1-i Service Launch Q & A page. It is highly recommended that you tape all important emergency contact numbers for the area of the world yous will exist travelling in and store this data either in your telephone book or with your travel documents.

How practise I place a call from the Iridium satellite phone?
Turn the telephone on, enter Pivot number (if applicable), rotate the antenna upwards and fully extend the antenna. Once the phone is registered and has total indicate forcefulness, press and hold the '0+' primal until the '+' appears in the brandish. This allows you to identify a call from whatever land without knowing the local international access code. One time the '+' appears, punch the phone number as usual (ex. To the United states:1 + area code + phone number). Press .OK,. and you will run into "Calling" followed by the number you dialed. If the call connects and is answered, "Connected" will appear on the display for a few seconds, followed past "End Call". When you are ready to cease the call, press "OK". If the call does not connect, the reason why volition prove on the display.

How do I receive a phone call on the Iridium phone?
When the phone rings, the telephone will display "Call", followed by "Answer?" on the next line. Rotate the antenna up, fully extend the antenna, and printing "OK," or press whatsoever digit cardinal (1-ix, * or #) on the keypad. To end the phone call, printing "OK" OR press C.

How does someone place calls to my satellite telephone?

There are a few means to contact the Iridium handset:

• The caller will dial their international admission lawmaking (i.e., from the Us 011) + your 12-digit satellite phone number. The caller pays for the call based on the rates that their long-distance service provider sets to punch the 881 country lawmaking. There is no cost to yous for these incoming calls. If the call does not go through, it means that the caller's long-altitude service provider does non have the 881 country code loaded into their organisation. Proceed to option #2 or #3.
• The caller may dial the 'local' U.S. access telephone number (1-480-768-2500). They will then be prompted to input your 12-digit satellite telephone number, and the call will exist placed to your Iridium phone. The cost to the caller is a standard long-distance call to Arizona. The cost to y'all for this service is $1.60/infinitesimal incoming. Please keep in mind that information technology may be cheaper to dial this U.Due south. access number from other countries, if the country that the caller is in does not have the '881' country code loaded.
• If the service programme y'all subscribed to has phonation mail and brusque messaging service (SMS), the person trying to contact you can send a short text message (under 160 characters) directly to your handset. Go on in mind that your handset must be on to receive the message, equally the Iridium system does non shop these messages. There are 2 ways to transport a SMS message:
• Visit our Send a Text Message page.
• Open up a new e-mail, and send to 8816314xxxxx@msg.Iridium.com. Practice non include a subject line, as it will not be included in the message body. Type in a brusque text message (under 120 characters), and hit 'Send'.

Unable to brand satellite calls.

• Check the phone: Verify the ISU is powered on.
• Cheque the SIM card: Verify the SIM menu is inserted correctly.
• Check the antenna: The antenna needs to be fully extended, attached correctly, and have a clear line of sight.
• Check the point strength meter: If signal is weak, move to an open up space with a clear line of sight.
• Confirm correct dialing pattern is being used: All satellite calls must begin with 00 or the '+' sign.
• Ostend that the number dialed is valid: Check the number you are trying to achieve.
• Check the outgoing call barring setting from satellite phone:
1. Press the Bill of fare key.
2. Roll down to Telephone call Related Features. Press ok.
3. Scroll downward to Phone call Barring. Printing ok.
4. Bar Approachable Calls View options? Press ok.
5. "Off" should display with a checkmark next to it.
• Are you receiving whatsoever type of annunciation or satellite phone display message? Verify announcements and check brandish messages.
• Forced registration: Ensure the satellite phone is registered by performing forced-registration. Once "Registered" appears on the display, place a call to the following exam number: +8816-311-10006 (this step ensures registration.)
• If the problem persists: Delight contact SatPhoneCity.

Unable to receive calls.

• Check the phone: Verify the phone is powered on.
• Check the antenna: The antenna needs to be fully extended, attached correctly, and the call is being made in a clear line of sight.
• Cheque the signal strength meter: If signal is weak, motility to an open infinite with clear line of sight.
• Check the dialing pattern: Confirm the caller is using the correct dialing pattern.
• Check the call forwarding and call barring settings:
1. Press Menu key.
2. Curlicue down to Telephone call Related Features. Press "OK".
3. Scroll down to Phone call Forwarding. Press "OK".
4. Roll downwards to Unconditional Call Forwarding. Press "OK".
5. Unconditional call forwarding should be Off.
• Repeat steps to check Call Barring Incoming.
• Check the ringer: Verify ringer is on.
1. Printing Carte du jour central to Phone setup. Printing "OK".
2. Printing Carte du jour key over again, to Adjust Ring Volume. Printing "OK".
3. Press up arrow to increase volume and down arrow to decrease volume.
• Forced registration: Ensure the ISU is registered by performing forced-registration. In one case "Registered" appears on the display, place a call to the following exam number: +8816-311-10006 (this footstep ensures registration.)
• If the trouble persists: Delight contact SatPhoneCity.

Unable to turn the phone's power on.

• Press and concur the power key for three seconds to plough the phone's power on.
• Cheque the battery. Is information technology charged and properly fastened? Are the contacts make clean and dry? Is the battery holding a charge?
• If the problem persists: Please contact SatPhoneCity.

Don't have a bespeak.

• Check the phone: Verify the phone is powered on.
• Check the antenna: The antenna needs to be rotated towards the heaven and extended.
• Make sure that the antenna is firmly locked into the back of the phone. The antenna sometimes loosens during shipping:
1. Brand sure the antenna is in the down position (the white dots will exist lined upwards).
2. Press the button on the top of the phone by the antenna while locking the antenna into place.
3. The antenna should be able to rotate, but should also stay in the position you lot go out it. The antenna should non rotate down on its ain.
• Make sure that there are no obstructions to the antenna, such as trees or buildings.

The bombardment won't charge.

• Cheque the charger. Is it properly connected? Are the charger'southward contacts clean and dry?
• Check the battery temperature. If information technology is warm, let it absurd before recharging.
• Check the battery contacts. Are they clean and dry?
• Is it an quondam battery? Bombardment performance declines afterward several years. use. Supervene upon the battery.
• Make sure you have a Motorola-approved battery installed. If you see "Invalid Batt". in the brandish, y'all will non be able to charge this bombardment.

How practise I register my 9505/9505A/9555 phone with the satellite network?

• Press the up arrow, then eight on the telephone.
• The phone screen will display "Registering".
• When you lot see "Registered" and the signal strength indicator or the home signal on the phone screen, you are ready to make a telephone call.
• If y'all see "Rotate Antenna", extend antenna upwards and make sure you lot have a articulate view of the sky.
• If you see "Call Failed," "System Busy," "Restricted Surface area," or "Weak Signal," this means the phone is unable to access the network. Attempt once again in a few minutes.

Cannot register with the Iridium network.

• Is a SIM card inserted into the phone?
• Check to see that the antenna is securely attached, fully extended and rotated toward the sky, and that the phone is outside with a articulate line of sight to the heaven.
• Turn the telephone off and so on again and wait for the phone to register.
• If the phone volition not annals, effort to force registration past pressing the up arrow key and the number 8 on the phone's keypad.

The SIM card will not work.

• Ensure your SIM card is inserted correctly. For the Iridium Satellite Serial 9500, secure the gold faceplate facing up, and for the 9505 the gold faceplate should be facing down. Ever make certain the telephone is powered off when inserting or removing the SIM card.
• Check the SIM and phone contacts. If they are dirty, clean them with an antistatic cloth.
• If the card is visibly damaged or scratched, contact SatPhoneCity.

What do the display messages on my phone mean?

Power On Messages

• Access Denied: Unregistered SIM: Contact SatPhoneCity..
• Blocked: If the SIM menu Pin code is incorrectly entered three times in a row, your telephone becomes blocked. Delight contact your Service Provider.
• Blocked, Contact Your Supplier: Delight contact SatPhoneCity immediately.
• Check Card: This message indicates that the SIM carte is damaged or inserted incorrectly.
• Enter Phone Unlock Lawmaking: Your telephone was locked subsequently the last use. Enter your iv-digit unlock code and press "OK."
• Enter PIN: Enter the four-8 digit SIM bill of fare Pin. If you are unsure what the PIN is, contact SatPhoneCity.
• Enter PUK: Please contact SatPhoneCity.
• Insert Card: Power off your phone; make sure your SIM menu is inserted completely and in the correct direction. Then power your phone on once more.
• Registering: Your phone is registering with the network. When the process is complete, you will see "Registered".
• Rotate Antenna or Orient Antenna: You lot likewise hear a tone when you lot see these letters. Extend the antenna upward and make sure you have a clear line of sight.
• Searching: The phone is attempting to found connexion to the satellite.

Unable to unlock phone.

• Enter your unlock lawmaking when the brandish flashes Enter Telephone Unlock Code.
• If you inadvertently locked your phone, enter the default phone unlock code, 1111 or new Pivot lawmaking you ready upwardly.
• If problem persists, delight contact SatPhoneCity.

SIM carte is locked up; Enter PUK message is displayed. When the incorrect Pin Code is entered iii times, the SIM card will lock upward. If you lot cannot recall what the Pivot Code is, do not keep attempting unlike combinations. This can cause the SIM card to become inactive, the display will flash "Contact Supplier," and the SIM carte du jour will and then need to exist replaced.

• Contact SatPhoneCity to get the telephone unlock code.
• Enter **05*
• Enter your unlock code when the display flashes "Enter Telephone Unlock Lawmaking".
• Enter a new Pivot Code that is like shooting fish in a barrel to remember. Note: Y'all tin can disable the Pivot Code if you lot wish.
• If trouble persists, delight contact SatPhoneCity.

What exercise the service light indicators mean?

• Alternate Reddish and Green: An incoming call.
• Flashing Dark-green: Y'all are receiving a point from the satellite and tin identify and receive calls.
• Flashing Yellow and Ruddy: Y'all did not successfully annals with the satellite and cannot receive whatsoever incoming calls. Your SIM carte du jour may exist inserted incorrectly, may not be inserted, or you may be in a restricted surface area. (Meet message on phone)
• Flashing Red: Service is non bachelor.

How practise I eliminate interference from Inmarsat terminals?
The following document is provided to help explicate the interference that may be experienced when using an Iridium handset in the presence of an agile Inmarsat terminal.

Click here to admission this document.

How do I use the quick admission keys on the Iridium Satellite Serial 9500?

• Upwardly Pointer and 1 - Detect phone book entry past name.
• Up Arrow and 2 - Cheque betoken strength.
• Up Arrow and 3 - Telephone call phonation post.
• Upwards Arrow and 4 - Show battery meter.
• Up Arrow and 5 - Lock telephone now.
• Up Arrow and 6 - Turn vibrate alert on/off.
• Upwards Arrow and 7 - Read messages.
• Up Pointer and 8 - Register with the satellite network now.
• Upwardly Arrow and nine - Turn forwarding all calls on/off.

How do I disable the SIM menu Pivot lawmaking?

• Press Menu.
• Curlicue to Phone Setup. Press "OK".
• Scroll to Require SIM Card Pivot?. Press "OK".
• Scroll to Off. Press "OK".
• You will be required to enter your Pin code. Press "OK".
• 'Completed' will be displayed.

How tin can I display my SIM card phone number?

• Press Menu until you run across Telephone Book, and then press "OK" to select.
• Printing Menu until you lot see My Phone Number(due south), and so press "OK" to select.
• Your SIM carte telephone number volition be displayed.
• Press and hold C to exit the menu. Notation: If you do not see your number(s), they have non been programmed onto your SIM bill of fare. Contact SatPhoneCity for more than information.

How do I admission my personal mailbox?

• Dial Iridium handset number or 8816-629-90000.
• Look for voice prompt.
• Enter the number yous are trying to achieve (ex. 8816-314-XXXXX) if you dialed the access number.
• Interrupt vocalization postal service greeting by pressing *. (Showtime here if calling phone directly)
• Look for prompt to enter password.

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Source: https://www.satphonecity.com/pages/iridium-support.html

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